Policies

Terms of sale

These terms apply when you pre-order or buy a Hexstar kit from this website. By placing an order you agree to them.

Pre-orders

• A pre-order reserves your kit for the booking amount shown at checkout. The booking amount is adjusted against the full price.
• We will email you before dispatch with the balance due. The kit is dispatched once the balance is paid.
• Estimated dispatch dates are our best estimate and may change. We will tell you by email if they do.

Prices and taxes

• Orders shipping to India are priced in Indian rupees and exclude GST, which is added to your invoice. International orders are priced in US dollars and exclude local taxes and import duties.
• Payments are processed by Razorpay (orders shipping to India) and PayPal (international orders). We never see or store your card number.

Use of the kit

• Kits are for educational experiments only. They are not designed, tested or certified for spaceflight, orbital launch or any safety-critical use.
• Any balloon launch, flight or field experiment is done at your own risk. You are responsible for following local aviation, radio-frequency and safety rules, and for getting any permissions you need.
• Hexstar Universe does not guarantee recovery of any payload, or continuous reception of data during any mission.
• Children should build and use the kit under adult supervision.

Liability

To the extent the law allows, our total liability for any order is limited to the amount you paid for it. We are not liable for indirect losses, lost payloads, lost data, or damage caused by launches, flights or misuse of the kit.

Changes

We may update these policies. The version in force when you place your order applies to that order.

Governing law

These terms are governed by the laws of India.

Privacy policy

This policy explains what personal data we collect through this website, why, and who we share it with.

What we collect

• Orders: your name, email, phone number, shipping and billing address, and company name and GSTIN if you give them. We also record that you accepted these policies, and when.
• Payments: Razorpay (India) and PayPal (international) handle your card, UPI, netbanking or PayPal account details. We receive only the payment ID and status.
• Enquiries: the name, email, phone number, organisation and message you send us.
• Visits: a count of page visits by day, page and country. To count unique visitors we use a one-way code that changes every day; we do not store your IP address and we do not use tracking cookies.
• Your browser: the site remembers your checkout form on your own device, so you don't have to re-enter them. This stays in your browser.

Why we use it

• To process and deliver your order, send order and shipping emails, and issue invoices.
• To reply to your enquiries.
• To understand how many people visit the site and from which countries.

We do not sell your personal data, and we do not use it for advertising.

Who we share it with

Only with the services that run this website and deliver your order:

• Razorpay and PayPal for payments
• Vercel for website hosting
• Upstash for our order and enquiry database
• Resend for sending emails
• Our courier partners, who receive your name, phone and shipping address to deliver your kit

Some of these services store data outside India.

How long we keep it

We keep order records for as long as tax and accounting law requires. We keep enquiries for up to two years. Visit counts are anonymous and kept as totals.

Your rights

You can ask us to see, correct or delete your personal data, or withdraw your consent, by contacting us. We will reply within 30 days. We may need to keep some order records to meet legal obligations.

Shipping & delivery

• Delivery time: most orders arrive within 25–30 days from dispatch. Delivery can take longer, for example because of customs checks, courier delays, holidays or remote locations.
• Dispatch: pre-orders are dispatched after the balance is paid, from the estimated dispatch date shown at checkout. We email you when your order is dispatched.
• Customs, duties and taxes: for orders shipped outside India, any customs duty, import tax, tariff, clearance or brokerage fee is payable by the customer. These charges are not included in our prices. If they are refused, the parcel may be returned or destroyed, and the booking and shipping costs may not be refundable.
• Delays outside our control: we are not responsible for delays caused by customs, couriers or other events outside our control, but we will help you follow up.
• Address: please check your shipping address and phone number carefully. We are not responsible for parcels lost because of an incorrect address.
• Damage in transit: if your kit arrives damaged, email us within 48 hours of delivery with photos of the parcel and the parts, and we will help put it right.

Cancellation & refunds

• Before dispatch: you can cancel a pre-order at any time before it is dispatched by contacting us with your order ID. We refund the booking amount to your original payment method, usually within 7–10 working days.
• After dispatch: orders can't be cancelled once dispatched.
• Faulty or missing parts: tell us within 7 days of delivery and we will replace the part.
• Not covered: damage from misuse, modification, or any launch, flight or field experiment.
• If we cancel: if we can't fulfil your order, we refund everything you have paid.

Order tracking

You can check your order at any time on the Track your order page using your order ID (it is in your confirmation email) and the email address you used at checkout. Once your kit is dispatched, the page shows the courier and tracking number.

Contact

For questions about an order, these policies or your personal data, email network@hexstaruniverse.com, chat with us on WhatsApp (+91 93306 04060), or use the enquiry form. Please include your order ID if you have one.